Returns and Refunds

Last updated: 14 October 2026

This policy applies to purchases from Spirits Reserve, operated by Kasey Lesley Dawson as an individual sole trader in Australia.

1. Our voluntary 30-day change-of-mind policy

You may request a refund because you have changed your mind or are dissatisfied within 30 calendar days of receiving your order. For an order delivered in separate parcels, this period starts when the final parcel arrives. You do not need to establish a product fault to use this voluntary policy.

Contact us by email or post, identify the items concerned and provide reasonable proof of purchase. An order number is helpful, but it is not the only acceptable evidence.

No physical return or original packaging is required for a refund. We refund the amount paid for the relevant items, including any tax we collected, plus the original delivery charge for the order. The same delivery charge is refunded only once. We do not charge a restocking or refund administration fee.

2. Your Australian Consumer Law rights

The Australian Consumer Law provides guarantees that cannot be excluded by this policy. They are separate from our voluntary change-of-mind offer and do not automatically expire after 30 days.

For a major product failure, you may choose a refund or replacement, or keep the goods and seek compensation for their reduced value. You may also be entitled to compensation for reasonably foreseeable loss caused by the failure.

For a minor problem that can be remedied, we will provide a remedy without charge within a reasonable time. If it is not resolved within that time, further rights may include a refund, replacement or reimbursement of reasonable repair costs, depending on the circumstances.

Contact us directly about faulty, damaged, unsafe, incorrect or misdescribed goods. We remain responsible for handling your claim; you do not have to pursue our overseas supplier. Describe the problem and your preferred remedy. Photos may help, but are not an absolute condition for a claim. If a repair or assessment requires access to the goods, we will arrange an appropriate process and cover reasonable costs where required by law.

3. Refund payment

We issue refunds without undue delay once the refund entitlement and payment details are established, using the original payment method unless you agree to another method. We do not substitute store credit without your agreement. Our no-return requirement applies to refunds under this policy, including refunds for faulty goods.

We notify you when the refund has been initiated. Your payment provider may then take approximately 5–10 business days to display the credit. This processing estimate does not extend any applicable legal deadline.

4. Cancellation and delivery problems

You may cancel before dispatch for a full refund, including the original delivery charge. Contact us promptly so we can stop fulfilment. After dispatch, the voluntary policy remains available following delivery, and any legal cancellation rights remain unaffected.

For a lost parcel, non-delivery or an unreasonable delay, contact us without waiting for the 30-day period. We will investigate and provide the remedy required in the circumstances. A supplier or carrier delay does not remove our responsibilities.

5. Contact

Kasey Lesley Dawson, trading as Spirits Reserve
15 Coral Vale Dr, Wongawilli NSW 2530, Australia
Email: support@spirits-reseerve.com
Telephone: +61 400 082 585
Website: spirits-reseerve.com

This is our correspondence address. Do not send products there: physical returns are not required for refunds.